Tennessee Outdoor Furnace Company we believe that when you buy our product, you are making a long term investment, not a purchase. With that in mind, we are committed to building the best performing and most dependable unit on the market. With the confidence we have in our product, we are able to offer one of the most comprehensive warranties in the industry.
*Tennessee Outdoor Furnaces Limited Lifetime Warranty
Who gets the warranty?
Tennessee Outdoor Furnaces warrants our furnaces to the original purchaser only. The furnace must be purchased new from an authorized dealer of Tennessee Outdoor Furnaces and the registration must be completed, signed and returned by certified mail within 30 days of purchase to be valid. Return the registration along with the purchase agreement from the dealer. This warranty is not transferable.
How long is the warranty period?
Tennessee Outdoor Furnaces warrants all units for the lifetime of the original purchaser. The first (5) years are covered at a rate of 100%. After the initial (5) years, Tennessee Outdoor Furnaces will incur costs at a rate of 75% for the next (5) years, 50% for the next (5) years, 25% for the next (5) years and 10% for the remaining years.
What is covered under warranty?
If your HOSS unit fails while in normal use and while being operated according to the manufacture’s operator manual, Tennessee Outdoor Furnaces will repair or replace the unit according to the above schedule. You should understand that replacement might include replacement of the product or components with functionally equivalent reconditioned product or components. All components parts not manufactured by Tennessee Outdoor Furnaces are covered by that products warranty as provided by the manufacture.
Who is responsible for repair costs?
If warranty requires replacement of unit or components, Tennessee Outdoor Furnaces will take responsibility for the costs of the unit or component only. If an on-site repair is made, the customer is responsible for the labor and transportation charges incurred by authorized service agent.
If on-site repair cannot be made and unit must be returned for service, the customer is responsible for the unhooking, freight to and from the manufacturing facility, and reinstallation of the unit. Tennessee Outdoor Furnaces is also not responsible for loss of use while repairs are being made.
How do you obtain warranty service?
In order to obtain warranty service you must notify an authorized Tennessee Outdoor Furnaces dealer. Your dealer will notify Tennessee Outdoor Furnace Company for warranty claims and processing.
What is not covered under warranty?
Negligence, modifications, abuse, or unauthorized repairs are not covered under warranty. Tennessee Outdoor Furnaces does not warranty parts damaged by freezing, overheating, pressurization, or the use of unauthorized fuels. Irregular wear due to the lack of care or maintenance voids this warranty.
Tennessee Outdoor Furnaces specifically disavows any other representation, warranty, or liability related to the condition or use of this product. This warranty does not cover any wearable items including door gaskets and silicone gaskets.
*Commercial and/or Industrial use furnaces carry a 1 year 100% warranty